Refund policy

Last Updated:  1st August,2026

Our Policy on Herbal Products
We take quality and safety seriously. All our herbal teas, patent herbal pills, and topical products are inspected before shipment. Because these are natural health products, we cannot accept returns or exchanges unless the product is damaged due to mold or insects.

Conditions for Return
A return or exchange will only be accepted if:

  • The product has mold growth; or

  • The product has insect infestation (e.g., weevils or other pests).

If either condition is met, please contact us within 7 days of receiving your order with clear photos showing the issue. We will arrange a replacement or refund after verification.

Non-Returnable Items
The following items cannot be returned or exchanged:

  • Opened or used herbal products (unless mold or insects are present).

  • Membership fees (non-refundable after the first month).

  • Gift cards.

  • Items marked as "Final Sale."

How to Report an Issue
If you believe your product has mold or insects, please contact us immediately:

  • Email: INFO@SLBTCT.COM

  • Phone: 250 760 4185

Please include your order number and clear photos of the issue. We will respond within 2 business days.

Refunds
If we confirm the issue is due to mold or insects, we will:

  • Issue a full refund to your original payment method; or

  • Send a replacement product (subject to availability).

Return Shipping
If a return is approved due to mold or insects, we will cover the return shipping cost.

Contact Us
If you have any questions, please contact us at INFO@SLBTCT.COM or call us at 250-760-4185.