Shipping policy

Last Updated: 1st August, 2026

Thank you for shopping at One More Cup of Tea. We are a small, Nanaimo-based shop focused on serving our local community and Canadian customers. Here’s everything you need to know about our shipping process.

1. Order Processing Time

All orders are processed within 3-5 business days (Monday through Friday, excluding statutory holidays in BC).

• Orders placed after 2:00 PM PST will be processed the next business day.

• Orders placed on weekends or holidays will be processed on the following business day.

• You will receive a confirmation email with tracking information once your order has shipped.

During peak seasons or sales events, processing may take an additional 1-2 business days.

2. Local Pickup (For Nanaimo Customers)

We offer free local pickup at our shop:

• Address: #2B-2220 Bowen Road, Nanaimo, BC

• Pickup Hours: 12:30pm - 6:30pm (Monday to Friday)/12:30pm-14:30pm Saturday

• Ready Time: Usually within 4 hours. You will receive an email when your order is ready for pickup.

3. Domestic Shipping (Within Canada)

We currently ship to addresses within Canada only. Shipping costs are calculated at checkout and vary by destination and weight.

Delivery times are estimates and may vary due to carrier processing or your location.

4. Free Shipping Threshold

We offer free standard shipping on all orders over [Order Amount] before tax, shipped within Canada.

5. Order Tracking

Once your order ships, you will receive an email with a tracking number and a link to track your package online. You can also track your order anytime through your Shopify account.

6. Shipping Restrictions

• We ship to addresses within Canada only.

• We do not ship to P.O. Boxes for expedited orders. Please provide a physical street address.

• We are unable to ship to freight forwarders or third-party forwarding addresses.

7. Lost, Damaged, or Delayed Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date.

• For damaged items: Please keep all original packaging and take clear photos. We will work with the carrier on your behalf and arrange a replacement or refund.

• For lost packages: After confirmation from the carrier, we will issue a full refund or send a replacement.

Please note: Once we hand over the package to the carrier, delivery times are subject to their service levels and potential delays due to weather, customs, or other factors beyond our control.

8. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us immediately — we may be able to update the address before the order is processed.

9. Contact Us

If you have any questions about your order or our shipping policy, please contact us:

• Email: INFO@SLBTCT.COM

• Phone: 250-760-4185

• Response Time: Within 24 hours on business days